استخدام Technical Customer Care Specialist

Please submit your resume in English. Only resumes in English will be reviewed.

Job Description

This role is for individuals passionate about delivering high-level customer support in a technically complex environment. You'll engage with clients worldwide, making it a dynamic, global role. This is not a conventional customer support role but rather a specialized position that requires both technical knowledge and customer empathy.

What will you be doing?

• Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about E-commerce products.
• Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide valuable feedback on the effectiveness and efficiency of the customer service process.

What skills and attributes will you need?

• Passion for exceptional customer support by going above customer expectations and delighting them.
• Advanced written English proficiency for effective communication.
• Adaptability to work flexible hours.
• Professionalism and composure with stressed or upset customers.
• Strong interpersonal skills and a passion for helping others.
• Minimum of 1-year work experience, preferably in IT.

Additional skills:

• Proficiency in HTML and CSS is a plus.
• Experience in customer-centric roles is advantageous.
• Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.

What benefits will you get?
In Addition to our standard comprehensive benefits package that mentioned before, this role offers unique advantages like:

• Exposure to cutting-edge technology tools like Intercom, Notion, Canny, Jira, and Google Workspace.
• Insight into the software development process.
• Growth-focused organizational culture with annual training allowances, daily self-learning time, and opportunities for hard and soft skill development.
• Professional growth opportunities as the company expands.

What should you consider about this opportunity?

• This opportunity is for folks who truly love supporting customers and see themselves and their growth in a customer-facing role long-term. So this is not a springboard into other areas or jobs at the company, This is a great role for those passionate about long-term customer-facing roles.
• Requires working rotational shifts, including mornings, afternoons, and evenings, to ensure 24/7 coverage for customers in different time zones, mainly Eastern Time.