استخدام Help Desk

Responsibilities:

• Complete all assigned support requests within the established time frame based on priority.
• Responsible for timely escalation and communication on all unresolved and escalated work orders.
• Provide professional, immediate, and courteous responses to requests for assistance.
• Recommend proactive remedies to IT management for problem areas.
• Maintain, configure, support, and implement desktop computing hardware and software technologies.
• Troubleshoot technical issues, provide technical support, and facilitate trouble tickets.
• Resolve the problem of customers raising by tickets, emails, or phone calls.

Requirements:

• Bachelor's degree in Information Technology or Computer engineering.
• Knowledge of Windows, Microsoft Office, and office machines.
• Excellent communication skills and troubleshooting skills.
• At least 3+ years as an IT Support or Helpdesk.
• Knowledge of Network +.
• Familiar with Microsoft Services (DNS, DHCP, …).
• Familiar with Exchange mail server.
• Flexible with being on-call support.